Every Floin platform document in one place — the terms and service agreements you accept, our MiCAR regulatory disclosures, and how to raise a complaint or report a concern.
The binding contracts governing your relationship with Floin.
Terms & Conditions The master agreement covering your use of the Floin platform. Standard Agreement for Custody and Administration of Crypto-Assets Custody and administration of your crypto-assets. Standard Agreement for Exchanging Crypto-Assets for Funds or other Crypto-Assets Exchanging crypto-assets for funds or other crypto-assets. Standard Transfer Agreement for Crypto-Assets Transfer services in connection with crypto-assets.How your personal data is handled.
Privacy Policy How we collect, use and protect your personal data. Cookie Policy The cookies we use and how to control them.Published for transparency under the Markets in Crypto-Assets Regulation. Each summary links to its full agreement.
Crypto-Asset Warning Notice The key risks of holding and trading crypto-assets. Summary of the Custody and Administration of Crypto-Assets Policy Plain-language summary of how we safeguard client assets. Summary of Segregation and Safekeeping of Clients’ Crypto-Assets and Funds Policy How client crypto-assets and funds are kept separate and safe. Summary of the Exchange of Crypto-Assets Policy How Floin executes crypto-asset exchanges. Summary of the Conflict of Interest Management Policy How we identify and manage conflicts of interest. Procedures on Conflicts of Interest and Placement of Crypto-Assets Our procedures for conflicts of interest and placement of crypto-assets. ESG Disclaimer Environmental-impact disclosure for our crypto-asset services. Fee Schedule All fees, spreads and costs for Floin services.How to raise a concern with Floin or the authorities.
Complaints How to make a complaint, with downloadable forms (EN / DE). Information on Internal and External (FMA) Reporting Channels for Whistleblowing Internal and external (FMA) reporting channels.Company identification and responsible security disclosure.
Imprint Company details and legal identification. Vulnerability Disclosure Policy How to report a security vulnerability responsibly. FLTK Basic Information Key legal information about the FLTK utility token. Looking for investor documents? FLEQ prospectus, financial statements and issuer disclosures live in the FLEQ Documents hub.